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Hollis Journey
Home / Return & Refunds Policy

Return & Refunds Policy

We want you to love your gear. If something isn’t right, we’re here to help.

Return Eligibility

  • Returns are accepted within 30 days of delivery.

  • Items must be unused, in original condition, and in original packaging.

Items Not Eligible for Return

  • Clearance items

  • Gift cards

  • Items that have been used or damaged by the customer

How to Return an Item

  1. Contact us with your order number and reason for return.

  2. We’ll provide return instructions and a return authorization.

  3. Send your item back using a trackable shipping service.

Customers are responsible for return shipping costs unless the item was defective or incorrectly shipped.

Refund Process

  • Once your return is received and inspected, refunds will be issued to your original payment method within 5–7 business days.

  • Original shipping costs are non-refundable.

Exchanges

  • We currently do not offer direct exchanges. Please return the item and place a new order if you’d like a replacement.

Availabilitty

Monday - Sunday
09:00 - 18:00

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    TWINSTARS TRAVEL Ο.Ε.
    ΚΟΡΥΤΣΑΣ 18 ,
    ΑΓΙΟΣ ΝΙΚΟΛΑΟΣ, Κρήτη 72100
    Greece

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